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Product Returns


(If faulty)

This applies to goods which develop a fault after installation. 

We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

It is possible that prices on the website may be incorrectly quoted; errors and pricing may vary. Accordingly, we will verify any adjustment to prices as part of our sale procedures so that the correct price will be notified to you once the contract comes into force, prior to dispatch. 

In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force. 

By using this website (www.simply worktops.co.uk) you agree to be bound by the following conditions of use. If you do not wish to be bound by these conditions, then please do not use the site.

This site is virus free. You agree that you will not make a claim for damages as a result from using this website. The owners of this website operate to the highest standards and do not believe that using this website can cause loss or damage to your PC.

 The majority of products supplied come with a 12 month manufacturer’s guarantee. When products are stated as having longer guarantees, these guarantees are covered by the product manufacturer and not Simply Worktops Ltd. 

 In the event of faulty goods being returned direct to us at the expense of the customer, we will refund all reasonable postage and packaging costs once provided with a receipt for the same. 

 All returned faulty goods are tested by the manufacturer. If the item is found not to be faulty the product value will be refunded minus the cost of the testing process. 

 All solid surface items must be checked for colour/batch matches within 24 hours of delivery and if any colours do not match we must be notified within 24 hours of delivery. Once the items have been fitted or worked on no replacements will be considered.



 If you do not require a product after you have received delivery, you may cancel your order at any time until the end of the fourteenth (14) working day after the day on which you originally received your order. This is called your “cooling off period”.

 To cancel your orders please email us at hello@simplyworktops.co.uk. 

 If you cancel your order, you will be responsible for returning the goods to us in good condition and at your own cost. You have responsibility of care by law to ensure that the goods are received by us in a good and unused condition. 

We reserve the right not to accept any goods where the packaging is damaged or defaced and therefore unsuitable for resale. 

 Please note that any items that you wish to return that are not faulty will incur a 40% re-stocking fee. You are also responsible to cover the return delivery costs and ensure that all items are received by us in a brand new, unopened, undamaged, re-sellable condition. 

 Unfortunately all worktops, breakfast bars, splashbacks and upstands are non-returnable. We are unable to accept returns of worktops, breakfast bars, splashbacks and upstands unless they are damaged in transit or faulty from the manufacturing process.

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